Cookie Policy

Last updated: 2025-11-23

1. What are cookies?

Cookies are small text files saved on your device (computer, tablet, smartphone) when browsing websites. Cookies allow a website to recognize your device and remember information about your visit, such as language preferences or login data.

2. Types of cookies we use

We use the following types of cookies:

  • Essential cookies - required for basic service operation (e.g., user sessions, authentication via Clerk). These cookies do not require user consent.
  • Analytics cookies - collect information about how the service is used (PostHog). Require user consent.
  • Functional cookies - enable remembering user preferences (e.g., language selection).
  • Monitoring cookies - used to detect and report errors (Sentry). Require user consent.

3. Detailed information about cookies

Below is detailed information about cookies used by our partners:

  • Clerk (clerk.com) - session and authentication cookies, essential for login and account management. More: https://clerk.com/legal/privacy
  • PostHog (posthog.com) - analytics cookies for collecting service usage data. More: https://posthog.com/privacy
  • Sentry (sentry.io) - technical cookies for error monitoring and service quality improvement. More: https://sentry.io/privacy/
  • Facebook (Meta Platforms, Inc.) - marketing cookies (_fbp, _fbc) used for measuring ad effectiveness and personalization. More: https://www.facebook.com/privacy/policy

3a. Facebook Pixel and Conversions API

We use Facebook Pixel and Facebook Conversions API (CAPI) to measure advertising campaign effectiveness and optimize ads. These tools collect:

  • _fbp (Facebook Browser ID) - browser identifier used to recognize users across sessions
  • _fbc (Facebook Click ID) - Facebook ad click identifier used for conversion attribution
  • Event data: purchase, checkout initiation, content view, page view
  • Technical data: IP address (hashed), User Agent
  • Email (optional, hashed with SHA256 algorithm) - solely for user matching
  • All personal data (email, IP) is hashed server-side before being sent to Facebook. Meta does not receive data in readable form.
  • You can manage Facebook ad settings here: https://www.facebook.com/ads/preferences/

4. Managing cookies

You can manage cookies in several ways:

  • Browser settings - most browsers allow blocking or deleting cookies. Remember that blocking essential cookies may affect service functionality.
  • Service settings - you can withdraw consent for optional cookies at any time by changing browser settings or contacting us.

5. Third-party cookies

Some cookies are set by our partners (Clerk, PostHog, Sentry, Stripe, Meta/Facebook). These cookies are subject to the privacy policies of the respective partners. We recommend reviewing their privacy policies available on their websites.

6. Cookie Policy Updates

We reserve the right to update this Cookie Policy. We will inform of any changes by publishing an updated version on this page along with the date of last update.

7. Contact

For matters regarding cookies, you can contact us: KrakowPlaces, ul. Zamknięta 10/1.5, 30-554 Kraków, Poland, email: contact@krakowplaces.com.